International Call Forwarding

INTERNATIONAL CALL FORWARDING

Go global while keeping your operation cost low. It is now very common for businesses to offer Customer Service & Technical Support to their customers in multiple countries, but the cost to operate in multiple countries can be very high.

With our local toll and local toll free or international toll and international toll free phone numbers, your callers will be routed from Singapore or other countries to a central call centre. This makes it easier to manage calls and reduce the cost of providing such services. In additional, value added services such as IVR, location/time-based call routing, call recording and others can be customized and implemented.

SOLUTIONS

SKILLSET BASED ROUTING

Due to the effects of globalization, many businesses are required to offer customer support or technical support for multiple countries. By forwarding calls to the relevant department with the required skillset, business can now lower their operating cost by providing support without geographic limits.

For example, Customers in Taiwan can be connected to the Customer Service department in Malaysia or the Technical support in Singapore.

LOCAL PHONE NUMBER

To further enhance the business presence, Businesses can add a local contact number to facilitate customer from each region. We offer a wide range of international phone/access numbers which are available in either toll and toll-free, depending on the level of support you need to provide.

MARKETING CAMPAIGN

To facilitate marketing campaigns, local number can be provided for different campaigns to monitor results.

SINGLE CONTACT POINT

Customer only need to remember one number. Calls can be route to either mobile or fixed line based on your requirements (eg Office hours & After office hours).

FEATURES

NO GEOGRAPHICAL RESTRICTIONS

Calls can be routed to any destination by means of PSTN or VoIP. Agents can access the service by using either softphone, IP phones, fixed and mobile phones.

AFTER-HOURS CALL MANAGEMENT

Improve how you manage calls by configuring different settings like emergency services, voicemail, prompting of operating hours etc.

Contact us for more information.