INTERNATIONAL CALL FORWARDING

Go global while keeping your operation cost low. It is now very common for businesses to offer Customer Service & Technical Support to their customers in multiple countries, but the cost to operate in multiple countries can be very high.

With our local toll and local toll free or international toll and international toll free phone numbers, your callers will be routed from Singapore or other countries to a central call centre. This makes it easier to manage calls and reduce the cost of providing such services. In additional, value added services such as IVR, location/time-based call routing, call recording and others can be customized and implemented.

SOLUTIONS

SKILLSET BASED ROUTING

Due to the effects of globalization, many businesses are required to offer customer support or technical support for multiple countries. By forwarding calls to the relevant department with the required skillset, business can now lower their operating cost by providing support without geographic limits.

For example, Customers in Taiwan can be connected to the Customer Service department in Malaysia or the Technical support in Singapore.

LOCAL PHONE NUMBER

To further enhance the business presence, Businesses can add a local contact number to facilitate customer from each region. We offer a wide range of international phone/access numbers which are available in either toll and toll-free, depending on the level of support you need to provide.

MARKETING CAMPAIGN

To facilitate marketing campaigns, local number can be provided for different campaigns to monitor results.

SINGLE CONTACT POINT

Customer only need to remember one number. Calls can be route to either mobile or fixed line based on your requirements (eg Office hours & After office hours).

INTERNATIONAL NUMBERS

ASIA PACIFIC

AMERICA

  • AUSTRALIA
  • BAHRAIN
  • CHINA
  • GEORGIA
  • HONG KONG
  • INDONESIA
  • ISRAEL
  • JAPAN
  • MALAYSIA
  • NEW ZEALAND
  • PAKISTAN
  • PHILIPPINES
  • RUSSIA
  • SINGAPOREA
  • SOUTH KOREA
  • SRI LANKA
  • TAIWAN
  • THAILAND
  • TURKEY
  • ARGENTINA
  • BRAZIL
  • CANADA
  • CHILE
  • COLOMBIA
  • COSTA RICA
  • DOMINICAN REPUBLIC
  • EL SALVADOR
  • MEXICO
  • PANAMA
  • PERU
  • PUERTO RICO
  • USA

EUROPE

AFRICA

  • AUSTRIA
  • BELGIUM
  • BULGARIA
  • CROATIA
  • CYPRUS
  • CZECH REPUBLIC
  • DENMARK
  • ESTONIA
  • FINLAND
  • FRANCE
  • GERMANY
  • GREECE
  • HUNGARY
  • IRELAND
  • ITALY
  • LATVIA
  • LITHUANIA
  • LUXEMBOURG
  • MALTA
  • NETHERLANDS
  • NORWAY
  • POLAND
  • ROMANIA
  • SLOVAKIA
  • SLOVENIA
  • SPAIN
  • SWEDEN
  • SWITZERLAND
  • UKRAINE
  • UNITED KINGDOM
  • KENYA
  • NIGERIA
  • SOUTH AFRICA

FEATURES

NO GEOGRAPHICAL RESTRICTIONS

Calls can be routed to any destination by means of PSTN or VoIP. Agents can access the service by using either softphone, IP phones, fixed and mobile phones.

IVR ROUTING

Configure your IVR to provide the answers to the questions most commonly asked by your customer. This allows your staffs to attend to customer who require assistance on other matters.

TIME BASED ROUTING

Route the calls to different numbers based on the times. Personnel on shifts that holding different numbers can designated to answer call at different hours. The personnel numbers can be from any countries.

UNLIMITED SCALABILITY

Expand your business with ease. Leave the hassle of your telephony requirements to us. We will deploy the service based on your exact requirements without you having to incur the high hardware cost.

AFTER-HOURS CALL MANAGEMENT

Improve how you manage calls by configuring different settings like emergency services, voicemail, prompting of operating hours etc.

CALL RECORDING

Calls can be recorded, searched, played and downloaded for recording purposes. This will provide the traceability of the calls and used as reference in the case of dispute.

Contact us for more information.