Multilingual Customer Service with Neural Machine Translation

Enable your customer portal (support center) to display answers to customer queries in their native language no matter what the source language originally was. Language translations happens on the fly in up to 50 languages.

SOLUTIONS

Reduce Your Calls, Reduce Your Cost

Your highest support cost is tied to high call volume due to the inability to service global customers in their native language. Decrease call volume by increasing self-support success by enabling your customer portal or support center to display answers to customer queries in their native language–no matter what the source language. Language translations happen on the fly in 50+ languages so customers can find what they need without calling in.

INFORMATION SECURITY

Your private data stays private. Translations occur behind your firewall, without ever leaving your network, preventing data leakage and ensuring compliance.

REDUCE SE COSTS

Support clients more efficiently. With the ability to communicate in any language in real-time, you can transform your support agents into language ninjas, and potentially reduce SE costs by 37%.

SUPPORT MULTIPLE LANGUAGES

Make support accessible to customers all over the globe. Scale customer service into new regions by supporting additional languages in chat, call centers and knowledge bases.

REAL-TIME TRANSLATIONS

Quickly translate large volumes of content. SYSTRAN’s scalable architecture delivers fast translations, turning your knowledge base into a remarkable Multilingual content factory.

FEATURES

DOCUMENT TRANSLATION

Auto-translate knowledge bases, FAQs, and technical documentation

CALL CENTER SUPPORT

Enable call-center agents to support customers globally with multi-lingual chat

INCIDENT TRANSLATION

Automatically translate Incident chains for customer support agents

FORUM COMMENTS

Empower super users to empower global users with translation of forum comments

Download Adobe use case – instantly translating your self-service knowledge center into multiple languages.

Contact us for more information.