Cloud based Virtual Switchboard Diagram
Cloud based Virtual Switchboard

Virtual Switchboard

Route your calls to the right place. Calls will be answered by the agent who is best suited to cater to their questions and enquiries. This increases the efficiency of your staffs as well as the call process.

SOLUTIONS

Aside from increasing efficiency, calls will now be seamlessly routed to the correct departments’ regardless of their geographic locations. This means that businesses that are operating in multiple countries can now link up their callers with ease. Furthermore, being a Cloud based system allows for call management/reports/voice mails to be access online!

FEATURES

IVR ROUTING

Configure your IVR to provide the answers to the questions most commonly asked by your customer. This allows your staffs to attend to customer who require assistance on other matters.

SKILLSET ROUTING

Maximise customer satisfaction by routing the calls based on the selection made by caller. This ensures that the agent answering is best suited to assist the caller. Agents can also be grouped for more efficiency.

TIME BASED ROUTING

Route the calls to different numbers based on the times. Personnel on shifts that holding different numbers can designated to answer call at different hours. The personnel numbers can be from any countries.

MISSED CALL ALERT

Notification of any missed calls that is not answered will be sent to designated email address. The person in charged may then call back to caller using the number in the email notification.

AFTER-HOURS CALL MANAGEMENT

Improve how you manage calls by configuring different settings like emergency services, voicemail, prompting of operating hours etc.

NO GEOGRAPHICAL RESTRICTIONS

Calls can be routed to any destination by means of PSTN or VoIP. Agents can access the service by using either softphone, IP phones, fixed and mobile phones.

CALL RECORDING

Calls can be recorded, searched, played and downloaded for recording purposes. This will provide the traceability of the calls and used as reference in the case of dispute.