Shinetown Telecom (S) Pte Ltd - Products & Services - Virtual Contact Center
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Virtual Contact Center
Virtual Contact Centre
Virtual Contact Centre(VCC) is a cloud-based customer contact center solution. With just a decent head phone, broadband internet connection and computer, call agents can answer calls from anyway and anytime.
VCC provide full features of the customer contact center, including IVR, automatic call distribution, call recording, real time call statics and etc. All call records, statistic and reports are stored at the cloud. Admin users can easily listen to the call records or view the reports from any computer.
VCC is built on the VOIP platform using the same technology and knowhow that have handled millions of calls. Special efforts have been put in which include a bundled USB device attached to head phone for noise and echo cancelling to ensure top notch call quality.
In a summary, the many benefits of using the VCC including
- No expensive call agent hardware installation or maintainence is required.
- Low setup and monthly fee
- Package start from only 2 call agents
- Full contact center features
- Cloud-based solution to be accessed from anyway and anytime
- Highly scalable with short-time and easy setup
- User friendly interface allowing self-learning while using
- Admin users can remote monitor call agent performance
Download a copy of the VCC overview and features here or simply call us to find how we can customize the VCC solution to your need!