Shinetown Telecom (S) Pte Ltd - FAQ - Calling Card
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CALLING CARD FAQ
Where can I use your calling cards to make overseas calls?
How do I use your calling card to make calls?
Do I need to insert the calling card at the payphone to make calls?
What are the calling rates of the calling cards to overseas countries?
Would I be charged for local calls when I use your calling card?
Can I use your calling card to make local calls?
Can I use your calling cards in other countries?
How do I register my number into the calling card?
How do I use the top-up card function?
How can I top up the value of my calling card?
What is the expiry date of the card after topping up?
What is the speed-dial function?
How do I set the speed-dial in the card?
How do I use the speed-dial in the card?
How do I change the speed-dial memory?
Can I continue to use the same speed dial memory setting after I have finished the value inside the card?
What is the 1526Express & 1526CallBack Service?
Where can I use your calling cards to make overseas calls?
You can use our calling cards at any of the telephone in Singapore, for example Hotel Phone, House phone, Mobile phone* or Public Payphone*.
You may also use our calling cards in other countries that we provide International Access Number.
* 1800 Toll Free access number cannot be used in StarHub Payphone. When calling the 1800 Toll Free number from payphone, surcharge will apply. Local air-time charges will incur when calling using Mobile Phone.
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How do I use your calling card to make calls?
The instructions are printed at the back of the card.
1) First, dial the access number. You will be prompted to select the language. Press One for English, Two for Chinese, Three for Tagalog (Philippines), Four for Indonesian, Five for Tamil, and Six for Thai.
2) Enter the 12 digit card numbers (scratch to reveal) located at the bottom left of the back of the card upon hearing the next prompt. Your card's balance will be read to you from the system.
3) Subsequently, enter your overseas' telephone number in the order of country code ® area code ® tel. no ® '#' key. Your call will be connected in a few seconds. The maximum talk time of your call will also be read to you.
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Do I need to insert the calling card at the payphone to make calls?
No. You do not need to insert the card into the payphone to make calls.
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What are the calling rates of the calling cards to overseas countries?
Each of the calling cards offers different calling rates to different overseas countries. You may find these calling rates at www.shinetown.com.sg or call our customer service at 6838 7737.
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Would I be charged for local calls when I use your calling card?
Depending on the access number you dial from,
1) 6766 3939 and 6622 9588 are NOT toll free number. Prevailing local call charges is applicable during the whole duration of call.
2) 1800-766 3939 number is a toll free number. You will not be charged for dialing this number from normal Phone*. However, surcharge of per minute may apply if you are calling public payphone, which will be deducted from the card directly.
* 1800 Toll Free access number cannot be used in StarHub Payphone. Certain phones may bar users from calling the 1800 Toll Free number. Local air-time charges will incur when calling using Mobile Phone.
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Can I use your calling card to make local calls?
Yes. Our calling card can be used to make local and international calls. For local call, you can use local call back and key in Country Code = 65, followed by the telephone number.
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Can I use your calling cards in other countries?
Yes. Your can call using International Access Number in other countries using an overseas fixed line or an overseas SIM card, alternatively you may register your overseas mobile number to CHATCHAT or Etone card and use international call back service from overseas.
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How do I register my number into the calling card?
1) Dial access Number 6877 5988.
2) Enter card number.
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How do I use the top-up card function?
1) Dial access Number 6877 5988.
2) Enter card number.
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How can I top up the value of my calling card?
You may use any of the following methods.
1) Use e-Top Up to top up online using credit card or internet banking account from DBS/POSB, UOB and Citibank.
2) Use your Credit Card to top up by calling our customer service at 6838 7737. We accept VISA or MASTER card. Minimum top up will be $10.00.
3) Use NETS to top up using S.A.M. machines by SingPost. Call our customer service at 6838 7737 for details.
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What is the expiry date of the card after topping up?
The system will pick the latest expiry date between two cards that was combined to become the new expiry date. If one of the cards is a new card or top-up by credit cards or by SingPost, the new expiry date will be 180 days from the current date.
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What is the speed-dial function?
Speed-dial function allows you to store up to 9 numbers in your card for easy & fast dialing to overseas numbers.
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How do I set the speed-dial in the card?
Please refer to the instructions at the back of the card.
1) Dial access Number 6877 5922.
2) Press 3.
3) Press 01 to 09 to select speed-dial memory 01~09.
Alternativaly, SMS 'SD'+01~09+'#'+PhoneNumber(E.g. SD01#6012888888) to 92295935 after you have registered your number.
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How do I use the speed-dial in the card?
Follow the instructions at the following.
1) Dial access Number.
2) Select language.
3) Enter the card number that has been programmed with the speed-dial memory.
4) Wait for the prompt "Please enter the country code…"
- Enter "01" + "#" to use speed-dial memory "01"
- Enter "02" + "#" to use speed-dial memory "02"
and so on so forth.
5) To dial another speed-dial number, please hang up and repeat the first 4 steps.
To do 1526CallBack using speed-dial number, dial 66229401~09 where 01~09 correspondence to the speed-dial memory that set on the card.
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How do I change the speed-dial memory?
Follows the steps for setting the speed-dial memory. By re-entering the same speed dial memory location, it will over-write the existing number that is already stored inside.
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Can I continue to use the same speed dial memory setting after I have finished the value inside the card?
Yes. You can do so by topping up the values in your existing card. As long as you maintain using the same card number, you will be able to use the same speed dial memory setting.
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What is the 1526Express & 1526CallBack Service?
Please refer to general FAQ for more details.
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