Shinetown Telecom (S) Pte Ltd - FAQ - General
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GENERAL FAQ
What is 1526Callback Service?
How do I register the callback service?
What is 1526 Express?
How do I register 1526 Express?
Can I register more than 1 numbers for the 1526 Callback and 1526 Express?
How do I delete the registered number?
Is there any registration fee for 1526 Callback and 1526 Express?
If I need further assistance, where can I get help?
How do I use the SAM machine to top up my calling card?
What is 1526Callback Service?
1526Callback is a local callback service for mobile phone users. This service allows mobile phone users with free incoming call plan to save further on their mobile calls.
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How do I register the callback service?
By signing up IDD1526 service or register your mobile number to one of our calling cards, you will be able to start using the service. To register to calling card, please refer to the instructions at the back of the card.
1) Dial access Number, 6877 5988
2) Enter 12 digit card number.
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What is 1526 Express?
1526 Express is a service you can use from your fixed line and mobile to make overseas calls without entering your card numbers.
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How do I register 1526 Express?
Please refer to the instructions at the back of the card.
1) Dial access Number, 6877 5988
2) Enter 12 digit card number.
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Can I register more than 1 numbers for the 1526 Callback and 1526 Express?
Yes, you may register more than 1 numbers.
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How do I delete the registered number?
To delete the numbers, the steps are:
1) Dial access Number, 6877 5922
2) Press 6 to delete.
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Is there any registration fee for 1526 Callback and 1526 Express?
No, the registrations for these services are free.
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If I need further assistance, where can I get help?
Your may fill up the on-line feed back form in the web site, or simply call us during Customer Service operating hours at 6838 1526 (please refer to the hours listed under Contact Us). Alternatively, you may leave a voice mail in our mailbox, and rest assured that we would attend to you on the next working day.
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How do I use the SAM machine to top up my calling card?
Below are the steps for you to follow:
- At the main menu, touch Top Up/ Purchase Services
- Select Serial No. and key in the S/N No. at the back of the card
- Touch ok to proceed
- Confirm the amount and touch ok to proceed
- At the summary page touch ok to proceed
- Touch on Nets to transact your bill
- Lastly insert your ATM card to make payment.
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