| ATTENTION: PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE. USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS ("TERMS"), DO NOT USE THIS WEBSITE. |
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| Definition and Interpretation |
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"Shinetown Telecom" shall mean Shinetown Telecom (S) Pte Ltd. |
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| Use of Site |
Shinetown Telecom authorizes you to view and download the materials at this website ("Site") only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials. You may not modify the materials at this Site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose.
Any use of these materials on any other website or networked computer environment for any purpose is prohibited.
The materials at this Site are copyrighted and any unauthorized use of any materials at this Site may violate copyright, trademark, and other laws. If you breach any of these Terms, your authorization to use this Site automatically terminates and you must immediately destroy any downloaded or printed materials.
You agree to periodically review our Web sites, including the current version of our Refund Policy. Our refund policy is made available on our Web sites. It is your obligation to review our refund policy for any such revisions.
By continuing access to and using this website, you are therefore deemed to unconditionally accept the Terms.
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| System Outage |
| Shinetown Telecom periodically schedules system downtime for maintenance and other purposes. Unplanned system outages also may occur. Shinetown Telecom shall have no liability whatsoever for the resulting unavailability of the Site or for any loss of data or transactions caused by planned or unplanned system outages or the resultant delay, misdelivery, nondelivery of information caused by such system outages, or any third party acts or any other outages of web host providers or the Internet infrastructure and network external to the Site.
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| Terms & Conditions For International Calling Card |
| The Customer is deemed to have accepted these terms and conditions at the point of sale of a Card and agrees to be bound by them. |
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Card expires 180 days from initial use or at the expiry date printed on the card. |
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No extension once card expired. |
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Rates are charged at blocks as stated in the calling rates tables. |
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Rates are subjected to change without prior notice. |
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Total call charges are rounded up to the nearest first decimal. |
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Surcharge is applicable and deducted from the card on per minute basis if calling from public payphone using the 1800 number. |
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Local air-time charges will be charged by the respective mobile operator if calling from mobile phone. |
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Local call charges will be charged by the respective fixed line operator if calling from a fixed line using the local access number. |
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Surcharge is applicable if using CallBack or 1526 Express services from numbers registered to ICC card. |
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Roaming air-time charges will be charged by the respective mobile operator if calling from mobile phone while roaming. |
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Top up via S.A.M by Singpost will be updated the next working day. Shinetown Telecom will not be responsible for any delay of transactions resulted from the services provided by Singpost. |
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The number printed on each Card (comprising the PIN Number and Serial Number) is unique to that Card and the Customer shall be solely responsible for safeguarding such number from any unauthorized use. Shinetown Telecom shall not be liable to the Customer for any losses, damages, claims, liabilities, costs or expenses suffered or incurred by the Customer resulting from the theft, misuse or unauthorized usage of the number printed on the Card. |
| Terms & Conditions For ChatChat TravelCard |
| The Customer is deemed to have accepted these terms and conditions at the point of sale of a Card and agrees to be bound by them. |
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Card expires 90 days from initial use or at the expiry date printed on the card. |
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No extension once card expired. |
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Rates are charged at per minute block unless stated otherwise. |
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Rates are subjected to change without prior notice. |
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Total call charges are rounded up to the nearest first decimal. |
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Per minute surcharge is applicable and will be deducted from the card should the user call using the 1800 number or any of the International access numbers. |
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Local air-time charges will be charged by the respective mobile operator if calling from mobile phone. |
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Local air-time charges may be charged by the respective mobile operator for diverted calls. |
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Local call charges will be charged by the respective fixed line operator if calling from a fixed line using the local access number. |
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Surcharge is applicable if using CallBack or 1526 Express services from numbers registered to CHATCHAT ICC card. |
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Roaming air-time charges will be charged by the respective mobile operator if calling from mobile phone while roaming. |
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Top up via S.A.M by Singpost will be updated the next working day. Shinetown Telecom will not be responsible for any delay of transactions resulted from the services provided by Singpost. |
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The number printed on each Card (comprising the PIN Number and Serial Number) is unique to that Card and the Customer shall be solely responsible for safeguarding such number from any unauthorized use. Shinetown Telecom shall not be liable to the Customer for any losses, damages, claims, liabilities, costs or expenses suffered or incurred by the Customer resulting from the theft, misuse or unauthorized usage of the number printed on the Card. |
| Terms & Conditions For IDD1526 |
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Customer must be a minimum of 21 years of age, not a bankrupt and is capable of being bound by the obligations arising from the use of the Shinetown Services. |
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If the Customer is a Singaporean/PR below 21 years old, or a foreigner holding an Employment Pass, S-pass, Work Permit, Student Pass or any other kind of Social Visit Pass holder to Singapore, Shinetown Telecom will require a S$100 security deposit from him/her. The deposit is refundable upon the termination of the service and after clearing all outstanding balance. |
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The S$100 security deposit (if applicable) will be waived for customers who designate a credit card for monthly payments. The expiry of designated credit card must have a minimum validity period of six months. Terms and conditions for Payment by credit card are stipulated below. |
| Payment |
| CHEQUE |
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Payment by cheque should be crossed and made Payable to Shinetown Telecom (S) Pte Ltd. |
| GIRO |
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Customer is required to submit an "Application Form for the Inter-bank GIRO" (subject to banks' approval) for using inter-bank GIRO payment. Shinetown Telecom will obtain the Customer's authorization from the relevant bank prior to any usage. |
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In the event that due to insufficient funds in the Customer’s account, or, for any other reason that Shinetown Telecom is unable to debit the amount for the Customer's payment, the Customer is required to settle the payment through means of cash, cheque or others within 7 days from the day informed by Shinetown Telecom. S$5.00 will be charged to the Customer for each failing transaction of inter-bank GIRO due to insufficient funds in the Customer's account. |
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A written cancellation notice to Shinetown Telecom is required 7 days in advance should the Customer intend to terminate the GIRO authorization. Customer will continue to be responsible for any outstanding payment. |
| CREDIT CARD |
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Under the Customer's agreement, charges made with Shinetown Telecom's services will be subject to the same terms & conditions governing the Customer's credit card account. |
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Customer is personally responsible for all Shinetown's service charges that are not covered by this authorization (e.g. credit card becomes invalid). Should Shinetown be unable to settle the bill with the designated credit card company for any reason, the Customer agrees to settle the bill via bank draft or cheque in Singapore dollar drawn on a bank in Singapore, or by other means and within the time frame as specified by Shinetown. |
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In the event of an invalid card, or, for any other reason that Shinetown Telecom is unable to debit the amount of Customer's payment, the Customer is required to settle the payment through means of cash, cheque or others within the time period as provided by Shinetown Telecom. |
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In the event that the Customer’s card is stolen, lost, expired, or, terminated for any reason, the Customer needs to inform Shinetown Telecom for other payment arrangement. In addition, a written cancellation notice to Shinetown Telecom is required 7 days in advance when the Customer intends to terminate credit card authorization. In all cases, the Customer will continue to be responsible for any outstanding payment. |
| S.A.M MACHINES (by Singpost) |
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Payment made via S.A.M will be updated the next working day. |
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Shinetown Telecom will not be responsible for any delay of transactions resulted from the services provided by Singpost. |
| Charges, Billing and Invoices |
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The per-minute rate and charging block applicable for each call shall be that as determined by Shinetown Telecom from time to time, which is subject to change without notice to the Customer or any one else. |
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Shinetown Telecom may not send the bill if the total amount is lower then S$10.00. The unbilled charges will be carried forward to the next bill with full details shown. A bill will however be sent to the Customer at least once every three months whatever the accumulated charges. |
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Any value-added services will be charged as per indicated in the Service Plan section. |
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Customer will have to make the payment before the due date. In case of any overdue amount, a reminder will be sent. Late fee of minimum S$5.00 or 1% of total outstanding will be charge to the Customer. |
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In the event of charges dispute, a 14-day time window is provided upon receipt of billing statement for the Customer to submit written notification to receive attention. It can be faxed to 6887 4556 or mailed to 27A Tanjong Pagar Road Singapore 088450, failing which the Customer shall agree to accept the amount in the bill as true and correct shall be liable to make payment before due date. |
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Shinetown Telecom will deliver or email our invoices and any other notices to the most recent address that the Customer has provided. Shinetown Telecom may assume that any such invoice or notice has been delivered 5 days after posting them. |
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Any request to do a resend of invoices will be charged at $0.50 per page or a minimum of $5.00 for invoice printed. |
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Customer is obligated to inform us if there is a change of service and/or billing address. Customer will need to write to us 7 days before the changes to ensure that there is no interruption to the continued supply of our service and billing. |
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Shinetown Telecom reserves the right to impose a pre-agreed credit limit of $200.00 on the Customer’s account. Should the Customer fail to make payment by the 'due date' 2 months in a row, the credit limit may be altered by Shinetown Telecom. The Customer also agrees that if at anytime he/she exceeds the credit limit and/or payments is not made on time, Shinetown Telecom will be entitled to suspend the provision of our service to the Customer. All costs and expenses incurred by Shinetown Telecom as a result of the suspension and any recommencement shall be payable by the Customer upon demand. |
| Termination |
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A written notification 7 days in advance to Shinetown Telecom is required from the Customer to terminate any subscribed services. Customer shall pay the outstanding amount for the service 7days from the termination date. |
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Shinetown Telecom reserves the right to terminate any services to the Customer with written notification. Customer shall be liable to pay the outstanding amount 7 days from the termination date. |
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Shinetown Telecom shall terminate the Account if it has been inactive for more than one year. The termination notice will be sent to the Customer via post or email. |
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If the Customer fails to meet any of the responsibilities under this contract Shinetown Telecom may suspend or disconnect the Customer from our network and may also terminate the contract with the Customer for this or any other services as provided by Shinetown Telecom. |
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On the termination of the contract with the Customer, Shinetown Telecom will cease to continue to provide any service to the Customer. Any amount owned, will immediately become due and payable. Shinetown Telecom shall not be liable for any loss or damage suffered or claimed to have been suffered, by the Customer on or following the termination of these services. |
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Promotional Credit/ Referral Credit given to the Customer are only to be used to offset any outstanding amount. Credit given are not entitled to encashment. |
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| Refund Policy |
| For International Calling Card |
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Every Card, once sold, is not refundable and has no surrender value. Shinetown Telecom is also not obliged to refund any unused portion of the card value whether before or after its expiry date. |
| For IDD1526 |
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There are no refunds of free minutes at the termination of an account. |
The customer shall have no right to any refund for payment made for our products and/or services. However, in instances where the customer feels that a refund is justified, the customer must submit a written request for refund.
Please provide the following details together with your request, unless otherwise stated:
- name and contact number
- transaction identification number
- reasons for cancellation or refund
All requests submitted are subject to approval on a case to case basis. |
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| General Points To Note |
| General for all services |
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Shinetown Telecom reserves the rights to approve or reject any application for our services. |
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The agreement shall be governed by & contracted in accordance with the laws of Singapore. The parties irrevocably submit to the non-exclusive jurisdiction of the courts in Singapore. |
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Information is correct at time of printing, and subject to change without prior notice. |
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Shinetown Telecom shall comply with IDA's "Code of Practice for Competition in the Provision of Telecommunication Services". |
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Shinetown Telecom may suspend or restrict a service whenever we, another carrier or another appropriate person considers such action necessary or reasonable to protect persons, systems or other property. |
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The service performance by Shinetown Telecom of the Service is subject to suspension, variation, cancellation or determination by Shinetown Telecom by reason of war, riots, natural disasters, lock-up or any other causes beyond Shinetown Telecom's control. In the event of suspension, variation, cancellation or determination of the Services arising from any such cause, Shinetown Telecom shall not be liable for any damages (whether direct, indirect, special, consequential, incidental or otherwise), including, without limitation, damages for loss profits or business resulting or arising from such suspension, variation, cancellation or determination. |
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Shinetown Telecom makes no warranty, express or implied, with respect to the Services provided hereunder and expressly disclaims any warranty of merchantability, description or fitness for any particular purpose or function. |
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Shinetown Telecom also excludes all other liabilities for acts or omissions by directors, our employees, agents, representatives, contractors, and us. This includes both direct and indirect losses, including loss of profits, loss of revenue and loss of any opportunity. |
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The Customer shall use Shinetown Telecom's Services in accordance with the directions given and Shinetown Telecom shall not be liable for any losses, damages, claims, liabilities, costs or expenses suffered or incurred by the Customer resulting from the failure by the Customer to do so. The Customer shall indemnify Shinetown Telecom from any losses, damages, claims, liabilities, costs (including legal costs on a full indemnity basis) and expenses suffered or incurred by Shinetown Telecom as a result of or arising from the misuse or wrongful usage of any services provided by Shinetown Telecom. |
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In no event shall Shinetown Telecom be liable to the Customer or any third party for (i) any loss of revenue, profits savings, business or goodwill, and (ii) punitive, exemplary, proximate, consequential, or incidental damages and expenses of any type or nature suffered or incurred by the Customer or any third party as a result of or arising from any breach or default by Shinetown Telecom of the terms and conditions hereunder and the provision of the Services. |
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Shinetown Telecom's decision is final pertaining to all issues of any promotions. |
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Shinetown Telecom reserves the right to change all Terms and Conditions of any promotion or any part thereof from time to time.
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Charging commences as soon as the called number is answered, regardless of (i) whether such call is answered by man, machine or otherwise and (ii) if the called number is answered by man, the identity of the person answering such called number. |
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Customers whose account exceeds 90 days payment are liable to have their Services interrupted, suspended or terminated. |
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Interruption, suspension or termination of Services does not relieve the Customer of the obligation to pay all outstanding amounts. The customer agrees to pay Shinetown Telecom all its reasonable expenses, including attorney and collection agency fees, in enforcing its rights under these terms and conditions. |
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| Customer Service |
Shinetown Telecom will provide customer and technical support during our customer service operating hours between,
Monday to Friday 8:30am-10:30pm
Saturday 8:30am-1:00pm
Sunday 10.30am-6:00pm
Telephone: (65) 6838 1526
Facsimile : (65) 6887 4556
Any request during other hours, please email cs@shinetown.com.sg to receive attention.
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| Personal Information |
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All Customers' information held by us will be at our office at 27A Tanjong Pagar Road, Singapore 088450. |
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This information may be used by our contractors, agents and representatives, partners, other carriers and for credit reporting and debt collection agencies for the purposes of our business. |
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This information may be used by our contractors, agents and representatives, partners for broadcasting news or promotions. Customers may unsubscribe to the broadcasting by replying "UNSUB" to the SMS, email or by writing to us. |
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| Assignment and Delegation of Responsibilities |
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Any delay in exercising our rights will not mean that Shinetown Telecom have waived or given up our rights. |
