Configure your IVR to provide the answers to the questions most commonly asked by your customer. This allows your staffs to attend to customer who require assistance on other matters.
Aside from increasing efficiency, calls will now be seamlessly routed to the correct departments’ regardless of their geographic locations. This means that businesses that are operating in multiple countries can now link up their callers with ease. Furthermore, being a Cloud based system allows for call management/reports/voice mails to be access online!